Router Information

Question: Dns issue between xbox360 and router?

(Posted by: peglegpete305 on 2010-03-10 09:26:15)

I have an Xbox 360 thats connected to a wireless router which is connected to modem. My desktop computer is also hardwire to the router but i cannot connect to the internet on my computer or connect to xbox live because of a DNS error. I have automatically and manually put in the DNS address and when the computer and Xbox are connected to the modem individually they both work fine. It seems the problem is between the router and the computer/ Xbox. I have seen a couple people with this same problem but it doesnt seem like anyone has the answer. I contacted my service provider but they NEVER provide me with help and just worsen the situation by telling me to disconnect the router instead of telling me how to fix it.

Posted by: Rute on 2010-03-10, 09:44:10

Its not a DNS problem. Set your computer and Xbox both back to "Get IP Automatically " or "use DHCP ", whatever option you have. Now, since they both work when plugged into the modem, but not when plugged into the router, it sounds like your router is not setup properly. You didn't list what type of router you have, or what type of internet connection you have, so I'm only going to give some general things you can check. If you have Cable service, make sure the router is set for DHCP also, to get its ip automatically from the modem. If you have DSL, set the router instead to use PPPoE, and input your DSL username and password into the router. After you're sure the router is set correctly, turn off all 4 devices, then turn on the modem first, then router, then computer/ Xbox.